Terms and Conditions suhu88 — Platform Terms of Use You Need to Know

1 Introduction and Acceptance of Terms

These Terms and Conditions ("Agreement") govern your use of the suhu88 platform, accessible via the website suhu88.my and any related applications or services ("Platform"). This Agreement is made between you ("User") and suhu88 ("Company", "us").

By registering an account, making a deposit, or using any part of the Platform, you confirm that you have read, understood, and agreed to be bound by all terms and conditions contained in this document, together with Privacy Policy and Responsible Gaming Policy ours.

2 User Eligibility

To register and use suhu88 services, you must meet all of the following eligibility requirements at all times:

• Aged 18 years and above or the minimum legal age for gambling in your jurisdiction, whichever is higher.
• A natural individual acting on their own behalf, not representing a business entity or acting as an agent for another party.
• Not prohibited by the laws of your jurisdiction from participating in online gambling activities.
• Not previously permanently banned by suhu88 for prior violations of these terms.
• Having full legal capacity to enter into a valid and binding agreement.

3 Account Registration and KYC Verification

Each user is only permitted to hold one (1) active account at suhu88. Registering more than one account by the same individual is strictly prohibited and may result in the closure of all associated accounts and forfeiture of existing balances.

Registration Details

During registration, you are required to provide accurate, complete, and up-to-date information, including:

• Full name as shown on your official identification document.
• Your exact date of birth for age verification.
• An active email address used exclusively for this account.
• A valid and active Malaysian mobile number.

Know Your Customer (KYC) Process

To process withdrawals and ensure transaction security, suhu88 conducts an identity verification (KYC) process requiring you to submit the following documents:

• A copy of your Malaysian identity card (MyKad), front and back.
• Proof of bank account ownership (bank statement or banking app screenshot) showing your name and account number.
• If required, a selfie holding your identity document for additional verification.

KYC only needs to be completed once. Once done, all future transactions will be processed automatically with no additional documents required.

4 Deposits and Withdrawals

Deposit

All deposits must be made via payment methods approved by suhu88. The minimum deposit is RM30 or its equivalent in other supported currencies. suhu88 does not charge a processing fee for deposits — however, payment providers may impose their own separate fees.

• Deposits must be made from a bank account registered in your own name.
• Deposits from third-party accounts will not be accepted and will be returned.
• Suhu88 reserves the right to request proof of bank account ownership before processing any deposit.

Withdrawal

Withdrawals are processed automatically by the suhu88 system and are typically completed within less than 5 minutes for Malaysian local banks. The minimum withdrawal amount is RM30.

• Withdrawals can only be made to a bank account held in the same name as the registered user.
• Any rollover requirements associated with a bonus must be fulfilled before a withdrawal is permitted.
• Suhu88 reserves the right to request additional verification for withdrawals exceeding a certain amount for security purposes.
• No withdrawal fees are charged for local payment methods. Crypto withdrawals may be subject to network gas fees.

5 Bonuses, Promotions and Wagering Requirements

Suhu88 offers various bonuses and promotions from time to time. Each bonus is subject to specific terms and conditions stated in the respective offer. General terms applicable to all bonuses are as follows:

• Each bonus may only be claimed once per user, per household, per IP address, or per device, unless stated otherwise.
• Rollover requirements must be fulfilled within the specified time period — once the period expires, any unused bonus will be forfeited automatically.
• Bonuses cannot be transferred, sold, or directly converted to cash before wagering requirements are met.
• Wagering on different games may contribute different percentages toward rollover requirements — please check the terms of each promotion.
• Suhu88 reserves the right to void any bonus or wins obtained through means that violate the promotion terms.

6 Game Rules and Sports Betting

Casino Games

All casino games on suhu88 use a certified Random Number Generator (RNG). The outcome of each game is final and cannot be disputed unless there is clear evidence of a technical malfunction. In the event of a technical malfunction during gameplay, suhu88 reserves the right to void the affected round and return the stake to the user.

Sports Betting

• All confirmed bets are final and cannot be cancelled except in situations specified under the suhu88 sports betting rules.
• If a match is postponed or cancelled, bets will be settled in accordance with the rules established for each sport type.
• Suhu88 reserves the right to void any wagers placed based on clearly incorrect odds or system errors.
• Maximum betting limits may be adjusted at any time for specific markets or users at suhu88's discretion.

7 Prohibited Conduct

Suhu88 users are strictly prohibited from engaging in any of the following activities:

• Registering or operating more than one account (multi-accounting).
• Using any software, bots, scripts, or automation to interact with the Platform.
• Engaging in any form of fraud, cheating, or manipulation in games or betting.
• Using the Platform for money laundering or illegal financing activities.
• Colluding with other players to exploit game vulnerabilities.
• Attacking, hacking, or attempting to disrupt the Platform's technical infrastructure.
• Using another person's bank card or payment method without valid authorisation.
• Providing false or misleading information to suhu88 in any context.

Any violation of the above prohibitions may result in immediate account closure, forfeiture of all balances and bonuses, and legal action where necessary.

8 Account Closure and Suspension

Closure by User

You have the right to close your suhu88 account at any time by contacting our customer support. Prior to closure, any eligible balance (once all conditions are met) will be processed for withdrawal within a reasonable timeframe.

Closure by suhu88

Suhu88 reserves the right to suspend or close a user's account unilaterally in the following situations:

• Violation of any part of these Terms and Conditions.
• Suspected fraudulent activity, money laundering, or other illegal activities.
• Failure to complete the KYC process within the stipulated period.
• Suspected unauthorized access or use of the account.
• Instructions from relevant authorities.

In the event of closure due to a terms violation, suhu88 reserves the right to forfeit any bonuses or winnings obtained through such violations; however, legitimate original deposit funds will be returned once the investigation is complete.

9 Limitation of Liability

Suhu88 provides the Platform "as is" and makes no guarantee that the Platform will always be available, free from errors, or meet your specific requirements. To the extent permitted by law, suhu88 shall not be liable for:

• Any financial losses incurred as a result of using the Platform or its games.
• Service disruptions caused by maintenance, updates, or circumstances beyond our control.
• Losses arising from unauthorised access to your account due to your negligence in keeping your password confidential.
• Data or transaction loss caused by internet disruptions or user device issues.

10 Amendment of Terms and Conditions

Suhu88 reserves the right to update, amend, or replace any part of these Terms and Conditions at any time at our sole discretion. Changes take effect immediately upon being published on the Platform, unless a different effective date is stated.

We will endeavour to notify users of significant changes via email or in-platform notifications at least 7 days before they take effect. It is your responsibility to review these Terms and Conditions from time to time. Continued use of the Platform after changes take effect constitutes your acceptance of the updated terms.

11 Applicable Law and Dispute Resolution

These Terms and Conditions are governed by and interpreted in accordance with the laws applicable to the operation of the suhu88 platform. Any dispute arising from or relating to the use of the Platform shall first be resolved through good-faith negotiation within 30 days. If negotiation fails, the dispute will be referred to binding arbitration in accordance with the prescribed procedures.

If you have any enquiries, complaints, or require clarification on any part of these Terms and Conditions, please contact the suhu88 customer support team via live chat or email. We are committed to resolving every enquiry fairly and within a reasonable timeframe.